About Us / FAQ

J2X Systems is located in El Paso, TX.  We manufacture wire straighteners and sell wire processing equipment.  If you have questions about our products, feel free to contact us at info@J2Xsystems.com.

 

 

Payments:

All payments made through this website are processed by Stripe or by PayPal depending on your choice during checkout.  Your credit card information is never viewable by us during checkout and is not saved by this website.

 

Sales Tax

Texas sales tax of 8.25% will be charged to orders shipped to Texas.  If you have an exemption, please create an account on this website and submit your exemption form prior to purchase to info@J2Xsystems.com.  Your exemption will be added to your account and no tax will be applied when you complete checkout as long as you check out using the same email address that is on your account.

 

Privacy & Personal Information: 

We will not share your contact information with anyone unless legally compelled to do so.

 

Returns:

Your satisfaction is our priority; if any item sold is found to be defective within 14 days of delivery, please contact us to coordinate a return.  All replacement items will be shipped using standard methods (UPS Ground, etc) regardless of the original method of shipping.

 

Tracking & Shipping Information:

Tracking information will be provided with every order.  Occasionally our automated tracking email notifications can be accidentally rejected or filtered; if you have not received tracking information for your order, please contact info@j2xsystems.com.

 

International Shipping:

We currently offer automatically calculated shipping rates through our site to the USA, Canada, and Mexico.  If you require shipping to another country, please contact info@j2xsystems.com to request a quote. 

 

Questions:

If you have any questions or comments, please feel free to contact us at info@J2Xsystems.com